Privacy Policy

RedSparks is operated by REDSPARK GLOBAL LIMITED.

Registered Address: Unit D, 6/F., CNT Tower, 338 Hennessy Road, Hong Kong.

Company Registration No.: 78830570

We may collect information such as your name, company name, email address, phone number, WhatsApp number, inquiry details and website usage data when you contact us, submit a form, book a consultation or communicate with us through our official channels.

We may collect business account information such as company name, user name, email address, role, and workspace settings. When a business connects messaging channels such as Facebook Messenger, we may process customer messages, sender identifiers such as Messenger PSIDs, Page identifiers, conversation timestamps, case status, product or property recommendation context, staff replies, and technical logs required to operate the service.

We use this information to respond to inquiries, provide customer support, deliver our services, improve our products, manage business relationships and send relevant service-related communications.

We use information to provide the Redsparks service, receive and send customer messages on behalf of the connected business, create and update customer cases, generate AI-assisted replies, recommend relevant sellable items, notify staff about follow-up actions, maintain security, debug technical issues, and comply with legal or platform requirements.

If you communicate with us through WhatsApp, we may use your WhatsApp number and conversation information to provide customer support, respond to business inquiries, send service notifications and manage customer engagement.

We do not use WhatsApp for unauthorized spam, misleading promotions or unsolicited bulk messaging.

When a business connects a Facebook Page, Redsparks uses Messenger data only to support conversations between that business and customers who interact with the Page. Redsparks does not sell Messenger data. Redsparks does not use Messenger data for unrelated advertising. Automated replies are used to answer customer messages and support sales or customer-service workflows for the connected business.

We may share data with service providers who help us host, secure, monitor, or operate the service. These providers are only authorized to process data for the purposes described in this Policy. We may disclose information if required by law, platform rules, security investigations, or to protect the rights and safety of Redsparks, our customers, or end users.

We retain business account data, messages, cases, and operational logs for as long as needed to provide the service, meet contractual obligations, maintain auditability, resolve disputes, and comply with legal requirements. A business customer may request deletion or export of its data as described below.

We use technical and organizational safeguards designed to protect information, including access controls, credential protection, encrypted storage for channel secrets where applicable, and operational monitoring. No system is completely secure, but we work to reduce risk and respond to security issues promptly.

Business customers may request access, correction, export, or deletion of their workspace data. End users who interact with a connected business Page may contact that business directly or contact Redsparks for help routing a request.

To request deletion of data associated with Redsparks services, email hello@redsparks.ai with the subject "Data Deletion Request" and include the business name, workspace or Page name, and the information needed to identify the record. We will review and process valid requests according to applicable law, contractual requirements, and platform obligations.

Information may be processed in countries where Redsparks or its service providers operate. We take steps designed to protect information according to this Policy.

We may update this Policy from time to time. The updated version will be posted on this page with a new effective date.

REDSPARK GLOBAL LIMITED

Brand: RedSparks

Email: hello@redsparks.ai

Phone: +852 6952 3298

Registered Address: Unit D, 6/F., CNT Tower, 338 Hennessy Road, Hong Kong.

Website: https://redsparks.ai